At PoppieDog, your happiness with our products matters just as much to us as it does to you. If you find yourself needing a return, we apologize for not meeting your complete satisfaction. Rest assured, we have implemented a comprehensive return and exchange policy to better serve your needs. If you have any further questions or require assistance, please do not hesitate to contact us. Please note that the sale items are non-refundable.

Please initiate your return or exchange request within 10 days of receiving your order to be eligible for a refund or exchange.

Return process

1. If you wish to return an item, please contact us via email at info@poppiedog.com to initiate the return process. Kindly provide details about the issue encountered. For eligibility for acceptance and a refund, the product must be in perfect condition.

2. Upon receiving and inspecting your return, we will proceed with the refund if it meets the specified conditions.

Please note that return fees for any item being returned are your responsibility, and we do not cover them.

Exchange process

1. To initiate an exchange, please contact us via email at info@poppiedog.com. We will require your order information and details about the exchange you wish to make. For eligibility for acceptance and an exchange, the product must be in perfect condition.

2. Upon receiving and inspecting your return, we will proceed with the exchange if it meets the specified conditions.

Please note that return fees for any item being returned are your responsibility, and we do not cover them.