Shipping policy

At PoppieDog, we strive to ensure that your orders are processed and delivered to you efficiently and promptly. Our shipping policy outlines the key details regarding the shipping process, including delivery times, costs, and other relevant information. Should you have any questions or require further assistance, please do not hesitate to contact us.

Shipping Process:

  1. Order Processing: Once your order is placed, our team works diligently to process and prepare it for shipment. This includes verifying product availability, packaging items securely, and coordinating with our shipping partners.
  2. Shipping Methods: We offer various shipping methods to accommodate your preferences and delivery requirements. These may include standard shipping, express shipping, and other expedited options.
  3. Estimated Delivery Times: The estimated delivery times for your order will depend on factors such as your location, selected shipping method, and any unforeseen circumstances that may arise during transit. While we strive to provide accurate delivery estimates, please note that actual delivery times may vary.
  4. Tracking Information: Once your order has been shipped, you will receive tracking information via email or through your account dashboard. This allows you to monitor the status of your shipment and track its progress until it reaches its destination.
  5. Shipping Costs: Shipping costs are calculated based on various factors, including the size and weight of your order, your location, and the selected shipping method. These costs will be displayed at checkout before you complete your purchase.
  6. Shipping Restrictions: Certain items may be subject to shipping restrictions due to their size, weight, or contents. Additionally, we may be unable to ship to certain locations due to logistical constraints or legal restrictions. If you have any concerns about shipping restrictions, please contact us before placing your order.
  7. Shipping Updates: We strive to keep you informed about the status of your order throughout the shipping process. You may receive notifications via email or through your account dashboard regarding important updates, such as order confirmation, shipment tracking, and delivery confirmation.
  8. Delivery Issues: In the rare event that your order is delayed, lost, or damaged during transit, please contact us immediately so that we can assist you in resolving the issue. Your satisfaction is our top priority, and we will work diligently to ensure that your order is delivered to you in a timely manner and in good condition.
  9. Shipping Policy Updates: We reserve the right to update our shipping policy at any time to reflect changes in our shipping procedures, carrier services, or regulatory requirements. Any updates or revisions to our shipping policy will be posted on our website, and we encourage you to review this policy periodically for any changes.

Thank you for choosing PoppieDog for your shopping needs. We appreciate your business and look forward to serving you with excellence in every aspect of your shopping experience.

Return policy

At PoppieDog, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not satisfied with your purchase, we offer a comprehensive return and exchange policy to address your needs. Please review the following guidelines to understand our procedures for returns and exchanges. If you have any questions or require further assistance, please do not hesitate to contact us.

Return Process:

  1. Initiate Return: If you wish to return an item, please contact us via email at info@poppiedog.com to initiate the return process. Kindly provide details about the reason for the return and any relevant information regarding the product.
  2. Eligibility for Return: To be eligible for a return, the product must be in perfect condition, unused, and in its original packaging. We reserve the right to refuse returns that do not meet these criteria.
  3. Return Authorization: Once your return request is received and approved, we will provide you with instructions on how to return the item. Please note that return shipping fees are your responsibility, and we do not cover them.
  4. Inspection and Refund: Upon receiving and inspecting the returned item, we will process the refund based on the original payment method. Please allow for processing time, and note that shipping costs are non-refundable.

Exchange Process:

  1. Initiate Exchange: To initiate an exchange, please contact us via email at info@poppiedog.com with your order information and details about the exchange you wish to make. We will guide you through the exchange process and provide any necessary assistance.
  2. Eligibility for Exchange: The product must be in perfect condition, unused, and in its original packaging to be eligible for an exchange. We reserve the right to refuse exchanges for items that do not meet these criteria.
  3. Exchange Authorization: Once your exchange request is received and approved, we will provide you with instructions on how to return the original item and proceed with the exchange. Please note that return shipping fees are your responsibility, and we do not cover them.
  4. Inspection and Exchange: Upon receiving and inspecting the returned item, we will process the exchange based on the requested item and availability. If the requested item is not available, we may offer alternatives or issue a refund.

Additional Information:

  • Timeframe: Please initiate your return or exchange request within 10 days of receiving your order to be eligible for a refund or exchange.
  • Non-Returnable Items: Certain items, such as personalized or customized products, may not be eligible for returns or exchanges. Please contact us for clarification if you have any concerns about specific items. The sale items are non-refundable.
  • Restocking Fee: We reserve the right to charge a restocking fee for certain returns or exchanges. Any applicable fees will be communicated to you before processing your request.
  • Policy Updates: We may update our return and exchange policy from time to time to reflect changes in our procedures or to comply with regulatory requirements. Please review the policy periodically for any updates.

Thank you for choosing PoppieDog. We value your satisfaction and are committed to providing you with exceptional customer service.